Refund & Return Policy

At Naturell Food Products, we are dedicated to offering premium-quality products and services. If you are not fully satisfied with your purchase, we have a clear refund and return policy to ensure your satisfaction.

1. Eligibility for Refunds and Returns

We accept returns and provide refunds under the following conditions:

a. Damaged or Defective Products:
If you receive a damaged or defective product, please notify our customer support team within 7 days of receiving the item. We will provide instructions on how to return the product, and you can choose either a full refund or a replacement.

b. Incorrect Product Shipment:
In case you receive a product that differs from your order due to our error, please contact us within 7 days of receiving the item. We will arrange for the correct product to be shipped to you or provide a full refund.

c. Unmet Service Expectations:
If our services do not meet the agreed-upon descriptions or standards, contact us within 30 days of the service date. We will review your case and issue a refund if it is confirmed that the service did not meet the promised standards.

2. Refund and Return Process

To request a refund or return, follow these steps:

a. Contact our customer support team at naturellafoodproducts@gmail.com or +(94) 777 230 889 / +(94) 71 441 8735 to initiate the process.

b. Provide your order number, an explanation for the refund or return request, and any supporting documentation, such as photos of the damaged products.

c. Our team will review your request and respond within 2 business days with further instructions.

3. Timeframe for Refunds

Refunds will be processed within 7 business days of approval. The time it takes for the refunded amount to appear in your account may vary depending on your payment method and financial institution.

4. Non-Refundable Items and Services

The following items and services are non-refundable:

• Completed services as agreed upon.
• Customized or personalized items unless they are damaged or defective.
• Gift cards or vouchers.

5. Contact Information

For questions or concerns regarding our refund and return policy, please reach out to us:

Website: https://naturellafoods.com
Email: naturellafoodproducts@gmail.com
Phone: +(94) 777 230 889 / +(94) 71 441 8735

Our customer support team is here to assist you with any issues.